Terms and Conditions for Landscaping Swisscottage Services

These Terms and Conditions apply to all landscaping Swisscottage services provided by us in the United Kingdom. By requesting a quotation, making a booking, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before placing an order, as they set out the basis on which we provide garden landscaping Swisscottage, maintenance, soft landscaping, hard landscaping, and related outdoor services. If any part of these terms is not clear, it is your responsibility to ask for clarification before confirming a booking.

Throughout this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the client or customer receiving the services. These terms are designed to be fair and reasonable for residential and commercial customers. They apply to all landscaping services in Swisscottage unless we expressly agree otherwise in writing. Any special arrangements, add-ons, or changes to the agreed scope must be confirmed in writing to form part of the contract.

By entering into a contract for landscaping in Swisscottage, you confirm that you are legally able to agree to these terms and that any person instructing us on your behalf has authority to do so. You also confirm that the property where the work is to be carried out is either owned by you or that you have the permission of the relevant owner, landlord, managing agent, or other responsible party.

All quotations are based on the information available at the time of assessment and may be subject to change if the scope of work changes, access conditions differ from those described, or hidden issues are discovered after work begins. A quotation does not amount to a binding agreement until you accept it and we confirm the booking. We may rely on photos, site visits, measurements, or written instructions supplied by you when preparing the quotation for Swisscottage landscaping services.

The booking process usually begins with an enquiry, followed by an assessment of the property, a quotation, and then written acceptance by you. Once accepted, we will confirm an estimated start date or service date, subject to availability and weather conditions where relevant. For larger landscaping projects, a deposit, staged payments, or a written project schedule may be required before work commences. We reserve the right to decline a booking where the requested work is unsuitable, unsafe, or outside our capacity.

You must provide accurate information when booking landscaping services Swisscottage, including site access details, parking restrictions, existing services, hazards, and any known issues that may affect the work. If information provided is inaccurate or incomplete, we may revise the quotation, adjust the timetable, or charge additional costs reasonably incurred as a result. We will not be responsible for delays caused by missing access arrangements, incorrect instructions, or lack of necessary permissions.

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, invoices are payable within the period specified on the invoice and must be paid in full without deduction or set-off. For domestic and commercial landscaping Swisscottage work, we may require a deposit before the job is scheduled, particularly for materials, plant purchases, machinery hire, or custom designs. Deposits are non-refundable except where we cancel the booking without cause or where a refund is required by law.

Where a project is carried out in stages, payment may be due at agreed milestones. Final payment becomes due when the service is completed, even if minor snagging items remain that do not prevent normal use of the completed works. If payment is not received on time, we may suspend work, withhold delivery of materials or completion certificates, and charge reasonable interest and recovery costs permitted under UK law. Title to any materials supplied remains with us until we have received full payment.

If you dispute an invoice, you should notify us as soon as reasonably possible and provide details of the issue. You must still pay any undisputed amount by the due date. We may review invoices where there has been an obvious clerical error, but we are not obliged to amend charges where the work was carried out in line with the agreed specification for Swisscottage landscaping services. Any promotional discount or special rate will apply only as stated and cannot be transferred unless agreed in writing.

We aim to attend on the agreed date, but start times are estimates only and may vary due to weather, traffic, supplier delays, equipment failure, or unforeseen operational issues. Because landscaping often depends on site conditions, we may postpone or reschedule work if conditions are unsuitable or unsafe. For example, heavy rain, frozen ground, excessive wind, or restricted access may make certain garden landscaping Swisscottage tasks impractical or unsafe. In such cases, we will try to rearrange the work reasonably.

Cancellation terms depend on the notice period and the stage of the project. If you wish to cancel a booking, you must notify us as soon as possible. For standard jobs, cancellations made with sufficient notice may not incur a fee, but late cancellations may result in a charge for lost time, materials ordered, and any non-refundable supplier costs. For larger landscaping projects, once materials have been ordered or work has started, you may be responsible for costs already incurred.

We may cancel or reschedule a booking if you fail to provide access, if the site is unsafe, if payment is overdue, or if we are unable to complete the work for reasons beyond our reasonable control. If we cancel without fault on your part, we will refund any advance payment for undelivered services, less any sums lawfully retained for work already performed or materials already supplied. No cancellation fee will be charged where cancellation is required because we are unable to perform the service as agreed.

Our liability is limited to losses that are reasonably foreseeable and directly caused by our breach of contract or negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under UK law. However, for ordinary landscaping in Swisscottage, we are not responsible for indirect, incidental, or consequential losses, including loss of profits, loss of enjoyment, or loss arising from third-party actions outside our control.

You are responsible for securing any valuables, fragile items, ornaments, pets, and personal belongings before work begins. We are not liable for damage caused by pre-existing defects, hidden drainage issues, underground services not disclosed to us, or structural weaknesses that could not reasonably have been identified in advance. If we are asked to move heavy items, cut back vegetation near fixtures, or work near utility services, you accept the ordinary risks associated with such tasks unless we have acted negligently.

Any plants, turf, soil, rubble, timber, or other materials removed during the works may be classed as waste and must be handled in accordance with applicable UK waste regulations. Unless we expressly agree otherwise, we will arrange lawful disposal or transfer of waste arising from our services. We may use licensed waste carriers, approved recycling facilities, or other compliant disposal routes. You must not ask us to leave waste on site unless that has been specifically agreed in writing for reuse, composting, or storage.

If the site contains hazardous materials, contaminated soil, asbestos, chemicals, sharps, or any unusual substance, you must tell us before work begins. We are not licensed to remove or handle prohibited or hazardous waste unless expressly agreed and legally permitted to do so. Additional charges may apply where special equipment, permits, segregation, or disposal arrangements are required. We may suspend work immediately if we discover unsafe materials or conditions that create a risk to health, property, or compliance with waste law.

You agree that any waste transfer documentation, duty of care records, or related compliance information may be completed by us where required. You must not interfere with our waste handling arrangements or place non-green waste in containers intended only for landscaping spoil. If you request a specific disposal method for Swisscottage landscaping services, we may accept it only if it remains lawful and practical. Any customer-supplied waste must be correctly described and segregated so that it can be managed in line with applicable regulations.

We will use reasonable skill and care in performing the services and will aim to deliver work consistent with the agreed specification. Natural variation in materials such as stone, timber, soil, plants, bark, and turf is to be expected and is not a defect. Living materials are particularly affected by weather, season, watering, soil quality, and aftercare, so no guarantee is given that every plant will thrive in all conditions unless we have expressly promised a specific result in writing for landscaping Swisscottage.

You are responsible for ongoing maintenance, watering, protection from frost or heat, and general aftercare once the service is complete, unless a maintenance contract says otherwise. Claims for defects, damage, or incomplete work must be raised within a reasonable time after completion. We may need access to inspect any issue before agreeing a remedy. Where a valid claim is accepted, our sole responsibility may be to repair, re-perform, or credit the relevant part of the service, at our reasonable discretion and subject to the law.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, any terms implied by statute may be excluded to the fullest extent permitted by law. We may assign or subcontract parts of the work to suitably qualified persons, but we remain responsible for carrying out the service with reasonable care and skill. Any subcontractor engaged on our behalf must comply with the agreed specification and relevant legal obligations.

We may update these terms from time to time, but the version in force at the time of your booking will apply to that contract unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right at any time does not mean we have waived that right for the future.

These Terms and Conditions and any contract formed under them are governed by the laws of England and Wales. Any dispute arising from or connected with landscaping Swisscottage services will be subject to the exclusive jurisdiction of the courts of England and Wales, unless a different forum is required by applicable law. We encourage all parties to resolve concerns promptly and reasonably before starting formal proceedings, but nothing in this section limits your legal rights where the law provides otherwise.